Angry customers don't have to be your nemesis! Master the art of de-escalation using 8 proven principles.

This course will teach you how to win more deals the Customer-Centric way. Perfect for Customer Success Teams.

Personal connection is this season's most popular customer request. Don't ignore it.

If you want to build a successful team and lead others, Office Politics is your key.

You can't expect your team members to achieve their goals if you don't keep them aligned throughout the year.

We all find ourselves in challenging situations. This course covers a few approaches to dealing with these situations.

When you email customers, you ask them for their most valuable resource - their time. The only way to keep them engaged over time is by...