Skills | CS Spotlight

Tal Nagar

Apr 24 min read

8 Proven Principles for Dealing with Angry Customers

Angry customers don't have to be your nemesis! Master the art of de-escalation using 8 proven principles.

Tal Nagar

Dec 5, 20231 min read

Course Review: B2B Sales Masterclass: People-Focused Selling

This course will teach you how to win more deals the Customer-Centric way. Perfect for Customer Success Teams.

Tal Nagar

Nov 7, 20234 min read

Stop losing Customers and Start Getting Personal Now

Personal connection is this season's most popular customer request. Don't ignore it.

Tal Nagar

Apr 18, 20235 min read

Office Politics: This Is What New Customer Success Leaders Do

If you want to build a successful team and lead others, Office Politics is your key.

Tal Nagar

Nov 8, 20223 min read

Want to improve performance? Team Alignment is the key

You can't expect your team members to achieve their goals if you don't keep them aligned throughout the year.

Tal Nagar

Aug 23, 20221 min read

Course Review: Creating Positive Conversations with Challenging Customers

We all find ourselves in challenging situations. This course covers a few approaches to dealing with these situations.

Tal Nagar

Jun 19, 20221 min read

Content Marketing is necessary for every CSM. Here’s why.

When you email customers, you ask them for their most valuable resource - their time. The only way to keep them engaged over time is by...