Definitions | CS Spotlight

Tal Nagar

Oct 3, 20234 min read

Your Secret Sauce To 100% Customer Retention: The Jobs-to-be-Done Part 2

Learn how to boost your revenue with the Jobs-to-be-Done Theory. Post 2 out of 2.

Tal Nagar

Sep 5, 20233 min read

Your Secret Sauce To 100% Customer Retention: The Jobs-to-be-Done Part 1

Learn how to boost your revenue with the Jobs-to-be-Done Theory. Post 1 out of 2.

Tal Nagar

Apr 18, 20235 min read

Office Politics: This Is What New Customer Success Leaders Do

If you want to build a successful team and lead others, Office Politics is your key.

Tal Nagar

Feb 21, 20234 min read

What You Must Know About Customer Centricity

Customer Centricity isn't just a buzzword; it's a fundamental approach that determines the success of your business.

Tal Nagar

Sep 20, 20222 min read

How Customer Personas Can Make You Successful

Defining Personas will help you target ideal prospects, design the right product, and communicate value.

Tal Nagar

Jul 19, 20223 min read

How Customer Pain Points Can Help You Increase Retention

Customer pain points become your team's main concern. Just ask your CSMs. But should they really be a concern?

Tal Nagar

Jul 12, 20221 min read

Course Review: Customer Retention

This course provided by Noah Fleming and LinkedIn is great for anyone who is looking to start a career in Customer Success.

Tal Nagar

Jun 27, 20222 min read

Heads Up: It's Time to Map the Customer Journey

Customer Journey Map is one of the most important elements of Customer Success. Without it, we're in the dark.