Tal Nagar
What 86% of Your Customers Want You to Know
Majority of customers would leave a company after two poor experiences. Are you REALLY up to date on the experiences of your customers?
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Tal Nagar
Jun 27, 20222 min read
Heads Up: It's Time to Map the Customer Journey
Customer Journey Map is one of the most important elements of Customer Success. Without it, we're in the dark.
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Tal Nagar
Jun 19, 20221 min read
Content Marketing is necessary for every CSM. Here’s why.
When you email customers, you ask them for their most valuable resource - their time. The only way to keep them engaged over time is by...
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Tal Nagar
Jun 10, 20221 min read
The Outstanding Guide to Customer Success Strategy
Custify has put together a great Customer Success Guide to help others as their outline their Customer Success Strategy. Check it out here.
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Tal Nagar
Jun 8, 20222 min read
Customer Journey 101: Engagement/Adoption
It’s time to talk about the Engagement of our customers. This stage starts when the customer completes their onboarding process and ends...
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Tal Nagar
Jun 7, 20221 min read
Customer Journey 101: Onboarding
I hate it when companies treat me like a number. I also don't really care about their database or workload. If I’m not being treated...
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Tal Nagar
Jun 7, 20221 min read
Customer Journey 101: Activation
Time-frame: starts in the minutes and hours after the purchase and ends after the first major interaction with the company. Emotions:...
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