Majority of customers would leave a company after two poor experiences. Are you REALLY up to date on the experiences of your customers?

Customer Journey Map is one of the most important elements of Customer Success. Without it, we're in the dark.

When you email customers, you ask them for their most valuable resource - their time. The only way to keep them engaged over time is by...

Custify has put together a great Customer Success Guide to help others as their outline their Customer Success Strategy. Check it out here.

It’s time to talk about the Engagement of our customers. This stage starts when the customer completes their onboarding process and ends...

I hate it when companies treat me like a number. I also don't really care about their database or workload. If I’m not being treated...

Time-frame: starts in the minutes and hours after the purchase and ends after the first major interaction with the company. Emotions:...