CSMs | CS Spotlight

Tal Nagar

Apr 24 min read

8 Proven Principles for Dealing with Angry Customers

Angry customers don't have to be your nemesis! Master the art of de-escalation using 8 proven principles.

Tal Nagar

Jun 6, 20232 min read

My Ultimate List of Lessons Learned about Customer Success

Want to become a successful CSM? Follow me and implement your lessons learned.

Tal Nagar

Mar 7, 20235 min read

4 Practical Rules For Landing Your First Customer Success Job

Job hunting takes time and patience, especially in Customer Success. Here is what I've learned about it.

Tal Nagar

Nov 22, 20224 min read

Why You Should Thank Your Customers This Thanksgiving

Expressing gratitude to your customers will help your company succeed.

Tal Nagar

Oct 18, 20222 min read

Here is the Secret to Creating the BEST Customer Persona

The only way for you to truly understand your customers and form strong bonds with them is by developing CS Customer Personas.

Tal Nagar

Sep 20, 20222 min read

How Customer Personas Can Make You Successful

Defining Personas will help you target ideal prospects, design the right product, and communicate value.

Tal Nagar

Sep 6, 20223 min read

The Best Way to Quickly Become A Trusted Advisor

Becoming your customers' Trusted Advisor takes time and effort. You've gotta do your homework. Learn more here.

Tal Nagar

Aug 30, 20222 min read

How I Became a Better CSM By Calling Customers

We are inherently social. Lack of connection has severe consequences - one of them is churn.

Tal Nagar

Aug 2, 20223 min read

You Need To Solve Your Ruthless CS Dilemma Now.

Forcing CSMs to choose between customer goals and company goals will cost you more than you think. Solve this dilemma now - before it's too