Angry customers don't have to be your nemesis! Master the art of de-escalation using 8 proven principles.

Want to become a successful CSM? Follow me and implement your lessons learned.

Job hunting takes time and patience, especially in Customer Success. Here is what I've learned about it.

Expressing gratitude to your customers will help your company succeed.

The only way for you to truly understand your customers and form strong bonds with them is by developing CS Customer Personas.

Defining Personas will help you target ideal prospects, design the right product, and communicate value.

Becoming your customers' Trusted Advisor takes time and effort. You've gotta do your homework. Learn more here.

We are inherently social. Lack of connection has severe consequences - one of them is churn.

Forcing CSMs to choose between customer goals and company goals will cost you more than you think. Solve this dilemma now - before it's too