Tal Nagar
Customer Success Reports: Here Is What Remarkable Leaders Do
It's time for you to start working on your Year In Review Report and prove the value of your Customer Success team.
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Tal Nagar
Nov 8, 20223 min read
Want to improve performance? Team Alignment is the key
You can't expect your team members to achieve their goals if you don't keep them aligned throughout the year.
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Tal Nagar
Nov 1, 20221 min read
This Free Template Will Make Your Customers Successful
Customer Personas can make you and your company invincible. Get started with a FREE template now!
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Tal Nagar
Oct 25, 20223 min read
Create the Ultimate Customer Persona NOW.
If you want to increase revenue, you've got to focus on your Customer Persona.
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Tal Nagar
Oct 18, 20222 min read
Here is the Secret to Creating the BEST Customer Persona
The only way for you to truly understand your customers and form strong bonds with them is by developing CS Customer Personas.
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Tal Nagar
Sep 20, 20222 min read
How Customer Personas Can Make You Successful
Defining Personas will help you target ideal prospects, design the right product, and communicate value.
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Tal Nagar
Sep 13, 20221 min read
Stand Out With This Exclusive Call-Prep Template
Preparation is the key to success. If you want to ace your next call - you gotta use this FREE template.
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Tal Nagar
Sep 6, 20223 min read
The Best Way to Quickly Become A Trusted Advisor
Becoming your customers' Trusted Advisor takes time and effort. You've gotta do your homework. Learn more here.
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Tal Nagar
Aug 30, 20222 min read
How I Became a Better CSM By Calling Customers
We are inherently social. Lack of connection has severe consequences - one of them is churn.
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Tal Nagar
Aug 23, 20221 min read
Course Review: Creating Positive Conversations with Challenging Customers
We all find ourselves in challenging situations. This course covers a few approaches to dealing with these situations.
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Tal Nagar
Aug 16, 20222 min read
How to Map Out a Journey: An Epic Step-By-Step Guide
6 exact (and easy) steps for creating the ultimate Customer Journey Map.
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Tal Nagar
Aug 9, 20221 min read
5 FREE Templates for the Best Customer Journey
Mapping out the Customer Journey without any resources is nearly impossible. Use these templates instead.
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Tal Nagar
Aug 2, 20223 min read
You Need To Solve Your Ruthless CS Dilemma Now.
Forcing CSMs to choose between customer goals and company goals will cost you more than you think. Solve this dilemma now - before it's too
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Tal Nagar
Jul 26, 20222 min read
Insider Guide: Make Your Product Remarkably Easier
Customers reach out to you with too many questions? We've all been there - and it's a bad sign. Here is how you can make your product easier
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Tal Nagar
Jul 19, 20223 min read
How Customer Pain Points Can Help You Increase Retention
Customer pain points become your team's main concern. Just ask your CSMs. But should they really be a concern?
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Tal Nagar
Jul 12, 20221 min read
Course Review: Customer Retention
This course provided by Noah Fleming and LinkedIn is great for anyone who is looking to start a career in Customer Success.
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Tal Nagar
Jul 12, 20223 min read
Forget Meaningless Interactions. Try Touchpoints Instead.
Customer Touchpoints are critical moments in the Customer Journey. How do you track and measure them to ensure they provide value?
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Tal Nagar
Jul 5, 20222 min read
What 86% of Your Customers Want You to Know
Majority of customers would leave a company after two poor experiences. Are you REALLY up to date on the experiences of your customers?
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Tal Nagar
Jun 27, 20222 min read
Heads Up: It's Time to Map the Customer Journey
Customer Journey Map is one of the most important elements of Customer Success. Without it, we're in the dark.
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Tal Nagar
Jun 19, 20221 min read
Content Marketing is necessary for every CSM. Here’s why.
When you email customers, you ask them for their most valuable resource - their time. The only way to keep them engaged over time is by...
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Tal Nagar
Jun 10, 20221 min read
The Outstanding Guide to Customer Success Strategy
Custify has put together a great Customer Success Guide to help others as their outline their Customer Success Strategy. Check it out here.
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Tal Nagar
Jun 8, 20222 min read
Customer Journey 101: Engagement/Adoption
It’s time to talk about the Engagement of our customers. This stage starts when the customer completes their onboarding process and ends...
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Tal Nagar
Jun 7, 20221 min read
Customer Journey 101: Onboarding
I hate it when companies treat me like a number. I also don't really care about their database or workload. If I’m not being treated...
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Tal Nagar
Jun 7, 20221 min read
Customer Journey 101: Activation
Time-frame: starts in the minutes and hours after the purchase and ends after the first major interaction with the company. Emotions:...
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