CS Spotlight - The Blog

Customer Success Reports: Here Is What Remarkable Leaders Do

Tal Nagar

Nov 15, 20223 min read

Customer Success Reports: Here Is What Remarkable Leaders Do

It's time for you to start working on your Year In Review Report and prove the value of your Customer Success team.

Want to improve performance? Team Alignment is the key

Tal Nagar

Nov 8, 20223 min read

Want to improve performance? Team Alignment is the key

You can't expect your team members to achieve their goals if you don't keep them aligned throughout the year.

This Free Template Will Make Your Customers Successful

Tal Nagar

Nov 1, 20221 min read

This Free Template Will Make Your Customers Successful

Customer Personas can make you and your company invincible. Get started with a FREE template now!

Create the Ultimate Customer Persona NOW.

Tal Nagar

Oct 25, 20223 min read

Create the Ultimate Customer Persona NOW.

If you want to increase revenue, you've got to focus on your Customer Persona.

Here is the Secret to Creating the BEST Customer Persona

Tal Nagar

Oct 18, 20222 min read

Here is the Secret to Creating the BEST Customer Persona

The only way for you to truly understand your customers and form strong bonds with them is by developing CS Customer Personas.

How Customer Personas Can Make You Successful

Tal Nagar

Sep 20, 20222 min read

How Customer Personas Can Make You Successful

Defining Personas will help you target ideal prospects, design the right product, and communicate value.

Stand Out With This Exclusive Call-Prep Template

Tal Nagar

Sep 13, 20221 min read

Stand Out With This Exclusive Call-Prep Template

Preparation is the key to success. If you want to ace your next call - you gotta use this FREE template.

The Best Way to Quickly Become A Trusted Advisor

Tal Nagar

Sep 6, 20223 min read

The Best Way to Quickly Become A Trusted Advisor

Becoming your customers' Trusted Advisor takes time and effort. You've gotta do your homework. Learn more here.

How I Became a Better CSM By Calling Customers

Tal Nagar

Aug 30, 20222 min read

How I Became a Better CSM By Calling Customers

We are inherently social. Lack of connection has severe consequences - one of them is churn.

Course Review: Creating Positive Conversations with Challenging Customers

Tal Nagar

Aug 23, 20221 min read

Course Review: Creating Positive Conversations with Challenging Customers

We all find ourselves in challenging situations. This course covers a few approaches to dealing with these situations.

How to Map Out a Journey: An Epic Step-By-Step Guide

Tal Nagar

Aug 16, 20222 min read

How to Map Out a Journey: An Epic Step-By-Step Guide

6 exact (and easy) steps for creating the ultimate Customer Journey Map.

5 FREE Templates for the Best Customer Journey

Tal Nagar

Aug 9, 20221 min read

5 FREE Templates for the Best Customer Journey

Mapping out the Customer Journey without any resources is nearly impossible. Use these templates instead.

You Need To Solve Your Ruthless CS Dilemma Now.

Tal Nagar

Aug 2, 20223 min read

You Need To Solve Your Ruthless CS Dilemma Now.

Forcing CSMs to choose between customer goals and company goals will cost you more than you think. Solve this dilemma now - before it's too

Insider Guide: Make Your Product Remarkably Easier

Tal Nagar

Jul 26, 20222 min read

Insider Guide: Make Your Product Remarkably Easier

Customers reach out to you with too many questions? We've all been there - and it's a bad sign. Here is how you can make your product easier

How Customer Pain Points Can Help You Increase Retention

Tal Nagar

Jul 19, 20223 min read

How Customer Pain Points Can Help You Increase Retention

Customer pain points become your team's main concern. Just ask your CSMs. But should they really be a concern?

Tal Nagar

Jul 12, 20221 min read

Course Review: Customer Retention

This course provided by Noah Fleming and LinkedIn is great for anyone who is looking to start a career in Customer Success.

Forget Meaningless Interactions. Try Touchpoints Instead.

Tal Nagar

Jul 12, 20223 min read

Forget Meaningless Interactions. Try Touchpoints Instead.

Customer Touchpoints are critical moments in the Customer Journey. How do you track and measure them to ensure they provide value?

What 86% of Your Customers Want You to Know

Tal Nagar

Jul 5, 20222 min read

What 86% of Your Customers Want You to Know

Majority of customers would leave a company after two poor experiences. Are you REALLY up to date on the experiences of your customers?

Heads Up: It's Time to Map the Customer Journey

Tal Nagar

Jun 27, 20222 min read

Heads Up: It's Time to Map the Customer Journey

Customer Journey Map is one of the most important elements of Customer Success. Without it, we're in the dark.

Content Marketing is necessary for every CSM. Here’s why.

Tal Nagar

Jun 19, 20221 min read

Content Marketing is necessary for every CSM. Here’s why.

When you email customers, you ask them for their most valuable resource - their time. The only way to keep them engaged over time is by...

The Outstanding Guide to Customer Success Strategy

Tal Nagar

Jun 10, 20221 min read

The Outstanding Guide to Customer Success Strategy

Custify has put together a great Customer Success Guide to help others as their outline their Customer Success Strategy. Check it out here.

Customer Journey 101: Engagement/Adoption

Tal Nagar

Jun 8, 20222 min read

Customer Journey 101: Engagement/Adoption

It’s time to talk about the Engagement of our customers. This stage starts when the customer completes their onboarding process and ends...

Tal Nagar

Jun 7, 20221 min read

Customer Journey 101: Onboarding

I hate it when companies treat me like a number. I also don't really care about their database or workload. If I’m not being treated...

Tal Nagar

Jun 7, 20221 min read

Customer Journey 101: Activation

Time-frame: starts in the minutes and hours after the purchase and ends after the first major interaction with the company. Emotions:...