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Tal Nagar
May 73 min read
Want to Communicate With Customers Proactively? Now You Can!
Proactive communication is a must - especially if you want to retain customers. See what it looks like here!
69
Tal Nagar
Apr 24 min read
8 Proven Principles for Dealing with Angry Customers
Angry customers don't have to be your nemesis! Master the art of de-escalation using 8 proven principles.
132
Tal Nagar
Jan 23 min read
2023 In Review: Your Must-Read Customer Success Spotlight Posts
2023’s Customer Success All-Stars: Top 5 blog posts that helped you increase retention.
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Tal Nagar
Nov 7, 20234 min read
Stop losing Customers and Start Getting Personal Now
Personal connection is this season's most popular customer request. Don't ignore it.
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Tal Nagar
Oct 3, 20234 min read
Your Secret Sauce To 100% Customer Retention: The Jobs-to-be-Done Part 2
Learn how to boost your revenue with the Jobs-to-be-Done Theory. Post 2 out of 2.
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Tal Nagar
Sep 5, 20233 min read
Your Secret Sauce To 100% Customer Retention: The Jobs-to-be-Done Part 1
Learn how to boost your revenue with the Jobs-to-be-Done Theory. Post 1 out of 2.
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Tal Nagar
Aug 1, 20232 min read
Calculate Customer Success KPIs with this FREE Template
Your path to success just got shorter with this FREE Customer Success KPI calculator.
131
Tal Nagar
Jun 6, 20232 min read
My Ultimate List of Lessons Learned about Customer Success
Want to become a successful CSM? Follow me and implement your lessons learned.
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Tal Nagar
May 23, 20235 min read
The Beginner's Guide to Communicating Value in Customer Success
If you want to reach your customers, you must change your strategy and focus on your product's value.
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Tal Nagar
Apr 18, 20235 min read
Office Politics: This Is What New Customer Success Leaders Do
If you want to build a successful team and lead others, Office Politics is your key.
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