Tal Nagar
Want to Communicate With Customers Proactively? Now You Can!
Proactive communication is a must - especially if you want to retain customers. See what it looks like here!
top of page
Tal Nagar
Apr 24 min read
8 Proven Principles for Dealing with Angry Customers
Angry customers don't have to be your nemesis! Master the art of de-escalation using 8 proven principles.
132
Tal Nagar
Mar 53 min read
How to Increase Your Recurring Revenue This Year
Start upselling more customers with these 4 powerful strategies
73
Tal Nagar
Feb 64 min read
5 Simple Strategies That Will Boost Your Renewal Rate
Reach 100% retention & renewal rates with these 5 powerful strategies.
95
Tal Nagar
Jan 23 min read
2023 In Review: Your Must-Read Customer Success Spotlight Posts
2023’s Customer Success All-Stars: Top 5 blog posts that helped you increase retention.
52
Tal Nagar
Dec 5, 20231 min read
Course Review: B2B Sales Masterclass: People-Focused Selling
This course will teach you how to win more deals the Customer-Centric way. Perfect for Customer Success Teams.
65
Tal Nagar
Nov 7, 20234 min read
Stop losing Customers and Start Getting Personal Now
Personal connection is this season's most popular customer request. Don't ignore it.
35
Tal Nagar
Oct 3, 20234 min read
Your Secret Sauce To 100% Customer Retention: The Jobs-to-be-Done Part 2
Learn how to boost your revenue with the Jobs-to-be-Done Theory. Post 2 out of 2.
36
Tal Nagar
Sep 5, 20233 min read
Your Secret Sauce To 100% Customer Retention: The Jobs-to-be-Done Part 1
Learn how to boost your revenue with the Jobs-to-be-Done Theory. Post 1 out of 2.
75
Tal Nagar
Aug 1, 20232 min read
Calculate Customer Success KPIs with this FREE Template
Your path to success just got shorter with this FREE Customer Success KPI calculator.
129
Tal Nagar
Jul 4, 20236 min read
8 Proven KPIs for an Effective Customer Success Plan
Are blind spots holding you back from achieving your goals? Eliminate them now with these KPIs.
137
Tal Nagar
Jun 6, 20232 min read
My Ultimate List of Lessons Learned about Customer Success
Want to become a successful CSM? Follow me and implement your lessons learned.
117
Tal Nagar
May 23, 20235 min read
The Beginner's Guide to Communicating Value in Customer Success
If you want to reach your customers, you must change your strategy and focus on your product's value.
548
Tal Nagar
Apr 18, 20235 min read
Office Politics: This Is What New Customer Success Leaders Do
If you want to build a successful team and lead others, Office Politics is your key.
84
Tal Nagar
Apr 4, 20234 min read
Unlocking The Hidden Code Of Superior Customer Success
Customer Success as a framework is not enough. You must also know what it looks like for your customers.
50
Tal Nagar
Mar 7, 20235 min read
4 Practical Rules For Landing Your First Customer Success Job
Job hunting takes time and patience, especially in Customer Success. Here is what I've learned about it.
122
Tal Nagar
Feb 21, 20234 min read
What You Must Know About Customer Centricity
Customer Centricity isn't just a buzzword; it's a fundamental approach that determines the success of your business.
71
Tal Nagar
Feb 7, 20235 min read
Value Enhancement is All You Need in Times of Inflation Part 2
Inflation affects us as customers and as CSMs. With four easy ways, you can enhance customers' value and increase retention.
34
Tal Nagar
Jan 17, 20233 min read
Value Enhancement is All You Need in Times of Inflation Part 1
When prices go up, customers buy less. With Value Enhancement, you can stay ahead of inflation.
54
Tal Nagar
Jan 3, 20234 min read
4 Proven Customer Success Strategies (+ Best Practices)
Want to improve customer experience? Start by having powerful Customer Success Strategies.
189
Tal Nagar
Dec 20, 20223 min read
2022 In Review: Your Must-Read CS Spotlight Posts
Set yourself up for a successful 2023 with these top 5 must-read CS Spotlight posts.
38
Tal Nagar
Dec 13, 20223 min read
The Easy Way To Make Yourself Memorable
Today's business world is extremely competitive. Here's one easy way to stand out.
19
Tal Nagar
Dec 6, 20224 min read
How To Use Your Customer Data For Massive Growth
Thanks to customer data, I was able to increase recurring revenue by over $70K in 12 months!
19
Tal Nagar
Nov 22, 20224 min read
Why You Should Thank Your Customers This Thanksgiving
Expressing gratitude to your customers will help your company succeed.
29
bottom of page