CS Spotlight - The Blog

Want to Communicate With Customers Proactively? Now You Can!

Tal Nagar

May 73 min read

Want to Communicate With Customers Proactively? Now You Can!

Proactive communication is a must - especially if you want to retain customers. See what it looks like here!

8 Proven Principles for Dealing with Angry Customers

Tal Nagar

Apr 24 min read

8 Proven Principles for Dealing with Angry Customers

Angry customers don't have to be your nemesis! Master the art of de-escalation using 8 proven principles.

How to Increase Your Recurring Revenue This Year

Tal Nagar

Mar 53 min read

How to Increase Your Recurring Revenue This Year

Start upselling more customers with these 4 powerful strategies

5 Simple Strategies That Will Boost Your Renewal Rate

Tal Nagar

Feb 64 min read

5 Simple Strategies That Will Boost Your Renewal Rate

Reach 100% retention & renewal rates with these 5 powerful strategies.

2023 In Review: Your Must-Read Customer Success Spotlight Posts

Tal Nagar

Jan 23 min read

2023 In Review: Your Must-Read Customer Success Spotlight Posts

2023’s Customer Success All-Stars: Top 5 blog posts that helped you increase retention.

Course Review: B2B Sales Masterclass: People-Focused Selling

Tal Nagar

Dec 5, 20231 min read

Course Review: B2B Sales Masterclass: People-Focused Selling

This course will teach you how to win more deals the Customer-Centric way. Perfect for Customer Success Teams.

Stop losing Customers and Start Getting Personal Now

Tal Nagar

Nov 7, 20234 min read

Stop losing Customers and Start Getting Personal Now

Personal connection is this season's most popular customer request. Don't ignore it.

Your Secret Sauce To 100% Customer Retention: The Jobs-to-be-Done Part 2

Tal Nagar

Oct 3, 20234 min read

Your Secret Sauce To 100% Customer Retention: The Jobs-to-be-Done Part 2

Learn how to boost your revenue with the Jobs-to-be-Done Theory. Post 2 out of 2.

Your Secret Sauce To 100% Customer Retention: The Jobs-to-be-Done Part 1

Tal Nagar

Sep 5, 20233 min read

Your Secret Sauce To 100% Customer Retention: The Jobs-to-be-Done Part 1

Learn how to boost your revenue with the Jobs-to-be-Done Theory. Post 1 out of 2.

Calculate Customer Success KPIs with this FREE Template

Tal Nagar

Aug 1, 20232 min read

Calculate Customer Success KPIs with this FREE Template

Your path to success just got shorter with this FREE Customer Success KPI calculator.

8 Proven KPIs for an Effective Customer Success Plan

Tal Nagar

Jul 4, 20236 min read

8 Proven KPIs for an Effective Customer Success Plan

Are blind spots holding you back from achieving your goals? Eliminate them now with these KPIs.

My Ultimate List of Lessons Learned about Customer Success

Tal Nagar

Jun 6, 20232 min read

My Ultimate List of Lessons Learned about Customer Success

Want to become a successful CSM? Follow me and implement your lessons learned.

The Beginner's Guide to Communicating Value in Customer Success

Tal Nagar

May 23, 20235 min read

The Beginner's Guide to Communicating Value in Customer Success

If you want to reach your customers, you must change your strategy and focus on your product's value.

Office Politics: This Is What New Customer Success Leaders Do

Tal Nagar

Apr 18, 20235 min read

Office Politics: This Is What New Customer Success Leaders Do

If you want to build a successful team and lead others, Office Politics is your key.

Unlocking The Hidden Code Of Superior Customer Success

Tal Nagar

Apr 4, 20234 min read

Unlocking The Hidden Code Of Superior Customer Success

Customer Success as a framework is not enough. You must also know what it looks like for your customers.

4 Practical Rules For Landing Your First Customer Success Job

Tal Nagar

Mar 7, 20235 min read

4 Practical Rules For Landing Your First Customer Success Job

Job hunting takes time and patience, especially in Customer Success. Here is what I've learned about it.

What You Must Know About Customer Centricity

Tal Nagar

Feb 21, 20234 min read

What You Must Know About Customer Centricity

Customer Centricity isn't just a buzzword; it's a fundamental approach that determines the success of your business.

Value Enhancement is All You Need in Times of Inflation Part 2

Tal Nagar

Feb 7, 20235 min read

Value Enhancement is All You Need in Times of Inflation Part 2

Inflation affects us as customers and as CSMs. With four easy ways, you can enhance customers' value and increase retention.

Value Enhancement is All You Need in Times of Inflation Part 1

Tal Nagar

Jan 17, 20233 min read

Value Enhancement is All You Need in Times of Inflation Part 1

When prices go up, customers buy less. With Value Enhancement, you can stay ahead of inflation.

4 Proven Customer Success Strategies (+ Best Practices)

Tal Nagar

Jan 3, 20234 min read

4 Proven Customer Success Strategies (+ Best Practices)

Want to improve customer experience? Start by having powerful Customer Success Strategies.

2022 In Review: Your Must-Read CS Spotlight Posts

Tal Nagar

Dec 20, 20223 min read

2022 In Review: Your Must-Read CS Spotlight Posts

Set yourself up for a successful 2023 with these top 5 must-read CS Spotlight posts.

Tal Nagar

Dec 13, 20223 min read

The Easy Way To Make Yourself Memorable

Today's business world is extremely competitive. Here's one easy way to stand out.

How To Use Your Customer Data For Massive Growth

Tal Nagar

Dec 6, 20224 min read

How To Use Your Customer Data For Massive Growth

Thanks to customer data, I was able to increase recurring revenue by over $70K in 12 months!

Why You Should Thank Your Customers This Thanksgiving

Tal Nagar

Nov 22, 20224 min read

Why You Should Thank Your Customers This Thanksgiving

Expressing gratitude to your customers will help your company succeed.